Cyber-attacks and incidents affect every aspect of an organization, often disrupting normal business which affects our customers/members and possibly the integrity of payment processing causing financial loss, lawsuits, brand damage, and more. A poor response to cyber-incidents is often more devastating than the attack itself, yet many organizations report they do not have an appropriate cyber incident response plan. Only by careful planning, documenting and testing can we effectively protect our customers/members, payment processes, and the organization’s reputation.
The workshop explores the effects of cyber-attacks and sound mitigation strategies necessary for effective cyber-incident response from multiple perspectives including Operations, Call Center, Vendor Management, and more. This course is intended for a varied audience as we explore the people, processes, and payment integrity aspects of responding to today’s cyber-threats.
NOTE: This is NOT a technical networking or network infrastructure workshop.
Attendees will receive a sample Security Incident Response Plan (developed by law firm Stinson Leonard Street, LLP), plus other valuable take-away, resources and action items.
- Develop an effective Incident Response Team
- Correlate critical components of an effective Cyber Incident Response Plan
- Isolate operational challenges and counter-actions
- Document critical provisions of any crisis communication program
- Record action items from unique perspectives
- Create appropriate responses to mock cyber incidents
- Incident response teams
- Mapping processes
- Risks related to reliance on critical vendors
- Cyber response by function (i.e. call centre vs. operations)
- Developing plans
- Crisis communications program
- Management and the Board
- Case studies
Who will Benefit:
- Call Center
- Information Security
- Risk Management
- Disaster Recovery
- Special Projects
- Audit / Compliance