HR Metrics and Analytics 2019: One and half day In-Person Seminar

By: Thomas Palladino, Senior Human Resources Consultant
Location :- Tampa, FL | Thursday, February 21, 2019 | Friday, February 22, 2019

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Course Description:

This seminar is designed for participants who wish to learn and apply what is taught on day 1 to their own data. On day 2 of the seminar, participants can create metrics that are business-focused and easy to create. Consequently, participants are encouraged to collect internal data and bring their laptops to the seminar. We will be using excel to create and analyze the data, and to create metrics. In addition, the instructor will demonstrate how to use statistical software to identify “drivers”, selected variables drive or predict impact on various metrics.

Learning Objectives:

  • Difference between analytics and metrics
  • How to pick high-powered metrics
  • What comes after establishing metrics
  • How analytics can be used to significantly help the business
  • Case studies to demonstrate real life projects
  • How to develop an analytics model
  • Data needed and how to use Excel to develop analytic formulas
  • Using analytics in selection process, the biggest opportunity in the HR area

Areas Covered:

  • Availability and use of HR data
  • HR Metrics
  • Hypothesis generation
  • Pre-identifying the desired outcome
  • What to do with Predictive Analytics findings
  • Selecting the right interventions
  • Mixing art and science

Who will Benefit:

This session will be of interest to all Global HR professionals with strategic responsibilities. But, specific HR functions will benefit from HR Analytics as follows:

  • Organization Development professionals will learn how to identify attributes of high performing employees
  • Recruiters will have tangible factors on which to decide whether candidates go forward or not
  • Hiring Managers can expect less training time and faster ramp-up time of new hires.
  • Co-workers will observe and appreciate new employees who fit the job and culture.
  • Compensation professionals will design very effective incentive plans based on statistically proven skills and behaviors.
  • Trainers will be able to identify or design training programs that have the most leverage on improving business performance.
  • HR Professionals
  • HR Manager
  • Planning and Audit Managers
  • Business Analysts
  • HR Heads
  • CEO
  • CFO
  • Department Managers
  • Risk Managers
  • Team Lead/Managers

Topic Background:

To be ahead of the game, HR professionals need to look out the rear view mirror and the windshield. Keeping track of employee turnover and absenteeism are examples of HR metrics, not HR analytics. Metrics are data based on historical performance and are useful in measuring progress, but they do little to help you make decisions that will change the future.

This workshop will teach participants how to identify the key human metrics and drivers to measure and improve HR and business performance.

Based on the tenant that “one cannot improve what one does not measure”, metrics are very useful in establishing a baseline and measuring improvement. But, selecting the right metrics is key. Do you really want to increase the speed of hiring new people? It is a worthy goal but, if it results in the selection of poor quality new-hires, you will have won the battle and lost the war. This seminar will help you select powerful metrics that are tailored to your organization and geared toward improving business and HR performance.

Beyond metrics, this seminar will focus on micro variables that predict high performance. HR Analytics is the use of data to explain why some workers are high performing, what truly motivates people to work harder, what training courses deliver the most value to the Company and much more.

HR professionals have powerful intuitions and strong hunches, but to “sell” their ideas, they need data to back them up. This Seminar will help HR professionals test hypotheses and make a “business case” for their ideas.

Today, HR leaders can easily use technology to develop analytics and make key predictive decisions.

Course Outline

Day One (8:30 AM – 5:00 PM)
  • 08.30 AM - 08.45 AM: Meet & Greet
  • 8:45 AM - 9:00 AM: : If you could see the future, how would you use this gift in your job?
  • 9:00 - 10:00: Introduction to HR Analytics.
    • What is HR Analytics
    • How is it different from marketing, risk and other analytics
    • How is Analytics different from metrics
  • 10:00 - 10:30: Case Studies on HR Analytics
    • Capital One
    • Micron
    • RE/MAX
    • Starbucks
  • 10:30- 11:30: Designing the Analytics Models
    • Assessing the availability and veracity of data
    • What is your outcome variable (“Y” Variable)
    • How to select the “Y” Variable
    • How to determine the “X” variables
    • Examples of “X” and “Y” variables
  • 11:30 - 12:30: Lunch
  • 12:30 - 1:30: Collecting the data
    • Output data versus subjective data
    • Developing a powerful and validated survey
    • Open-ended (narrative) questions
    • Engagement Survey, bi-product of the process
    • The need for calibration
  • 1:30 - 2:00: Processing the data
    • Excel
    • SPSS
    • New Software
    • How to select the data processing tool
  • 2:00 - 4:00: Let’s talk (Small Groups)
    • What is your desired “Y” Variable?
    • Why did you select it?
    • What is the business case to for this project?
    • How “solid” is your “Y” variable data
    • What is your hypothesis on what drives the “Y” variable?
    • Do you have the “X” variable data?
  • 4:00 - 4:30: Group Debrief
  • 4:30 - 5:00: Summary, Reflections and Agenda for Tomorrow
Day Two (8:30 AM – 12:00 PM)
  • 8:30 - 8:45: Meet and Greet
  • 8:45 - 9:30: Basic statistics and analytical tools
  • 9:30 - 11:30: Small Group exercise – developing powerful analytic model for your project
    • Describe your proposed project with partner(s)
    • Elicit feedback from partners on the project. (How solid is the data? How available is it? What is your desired outcome variable (“Y” variable). How will you generate the “X” variables? How will you test them?
    • Select 3 or 4 projects among all of them and assign a team for each project.
    • Begin the analyses using excel and/or other statistical software.
    • Identify preliminary findings
  • 11:30 - 12:00: Selecting the right intervention after completing HR Analytics

Meet Your Instructor

Dr. Susan Strauss
Thomas Palladino,
Senior Human Resources Consultant

Tom Palladino has held numerous HR leadership positions in companies that included Conoco Phillips, Starbucks Coffee, Wells Fargo, Capital One, First Data and Green Plains Renewable Energy.

His interest in HR Analytics started in 1998 while he was consulting for Starbucks. At that time Starbucks was growing rapidly around the world. Tom was tasked with designing a methodology that would identify employee attributes that correlate with business performance. His HR analytics model was initially applied to new subsidiaries in Asia and Europe enabling the company to inculcate select Starbucks values to create a “performance-driven brew”. Later, Tom’s protocol was successfully applied throughout the United States.

In his HR leadership positions, Tom consistently applied analytics to identify high-leverage HR practices that delivered the highest possible business results.

In 2012, Tom started Refined Analytics (refinedanalytics.com) and has delivered powerful diagnostics and solutions to companies that include RE/MAX, Micron, PepperJax Grill and other organizations around the world.

Today, Tom is focusing on clients in India, China and Indonesia. He is also on the faculty of a university based in Iowa where he teaches Human Resources, Change Management and Lean Six Sigma.

Tom has his bachelor’s degree in Labor Relations from Cornell University and a graduate degree in Dispute Resolution from Creighton University. He resides in Omaha, Nebraska.

Location :
Tampa, FL
(Venue to be announced shortly)

February 21-22, 2019
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$1,299

Seminar One Registration

February 21-22, 2019, Tampa, FL
(Registrations till December 15, 2018 - $1299)
(Registrations After December 15, 2018 - $1499)

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Local Attractions of Tampa, FL

Museum of Science & Industry (MOSI)
More than 450 activities await you at this non- profit facility dedicated to promoting a better understanding of science and technology.At the IMAX Dome Theatre, the world is bigger than life, filled with odd sights and sounds on a huge screen. Souvenirs ranging from totes and T-shirts to puzzles and posters are available at the Science Store. For refreshment, the MOSI Café offers pizzas, salads and sandwiches. In late February, the BARF (Bay Area Renaissance Festival) takes place here.

Salvador Dali Museum
Housing the largest collection of Salvador Dali works in the world, the museum offers a regularly changing exhibit of the legendary surrealist artist's melting-watch canvases and a wide variety of his sculpture and fiber objects that are, at the very least, intriguing. One memorable creation toasts the cocktail party; it is a vest covered with full glasses of creme de menthe. Daily tours seek to explain this complex man and his equally complex art.

Tampa Museum of Art
Established in 1979, this museum houses more than 4,500 objects in its permanent collection and exhibits the largest collection of Greek and Roman antiquities in the Southeast. The Center Gallery displays themed exhibitions from the permanent collection. For a look at 19th and 20th century sculpture set against the backdrop of the Hillsborough River, visit the Terrace Gallery. Stroll through the Outdoor Courtyard featuring contemporary sculptures, fountains and bronze work.



Craftsman House
Craftsman House is a gallery that showcases contemporary art works. It also has an on-site café serving delicious short eats and variety of beverages including beer and wines. Apart from the art works, Craftsman House also has a pottery studio that features colorful mugs, pots, vases and other wares that will adorn your living room. The innovative designs and art pieces are truly worth a look; so go ahead and visit the Craftsman House soon.

Adventure Island
Located right across the street from Busch Gardens Tampa Bay, Adventure Island’s 30 acres of water-drenched fun in the sun features the ultimate combination of high-speed thrills and tropical, tranquil surroundings for guests of all ages. Within a soothing Key West atmosphere await slides, corkscrews, water falls, a wave pool, children’s water playground and other family attractions.

Busch Gardens
At Busch Gardens, animals roam free and you are the outsider. You can see the park by monorail, cable car or train. Roller coasters, wild animals, entertaining shows, rides, food, shopping, sightseeing, bird shows, exotic flowers, train rides, Serengeti adventures, river rapids...the list goes merrily on. Wear comfy walking shoes and spend the day at this 300-acre park. You can even taste the Anheuser Busch brew that started it all. Busch Gardens is open year-round with varying schedules. Call or see Web site for details.